Shipping Policy
Last updated : 2026-07
Shipping Coverage
WheelTireHub ships to all Canadian provinces:
- British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador
We do not ship to: Yukon, Northwest Territories, and Nunavut.
Shipping Methods & Carriers
Orders are shipped via FedEx Ground and GLS Canada. Both carrier rates are displayed at checkout in real time — you choose the one you prefer based on price or speed. All rates are negotiated directly with the carriers, no markup applied.
Delivery Times
We do not publish a fixed transit window. Delivery times are calculated at checkout and on each product page based on your destination postal code, using live FedEx and GLS API data.
Actual transit varies by region, season, weather, and carrier volume — we do not commit to a specific timeframe.
Order Cutoff
- We process orders on business days only (Monday to Friday, excluding statutory holidays).
- Orders placed before 12:00 PM ET (noon) on a business day are processed the same day: your items are ordered from the warehouse that day.
- Orders placed after 12:00 PM ET, on weekends, or on statutory holidays are processed the next business day.
- Processing is not shipping. Dispatch depends on the warehouse your items ship from: the same day, the next business day, or up to 10 to 15 business days. The lead time is shown on each product page.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Costs
Shipping rates are calculated at checkout based on the weight, dimensions, and destination postal code of your order, combined with your chosen carrier. The exact cost is displayed before you complete your purchase.
Where Orders Ship From
Some orders ship from our Québec warehouse; others ship directly from supplier depots across Canada. A multi-product order may arrive in several parcels, each with its own tracking number.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can also track your order through your Purchase History on WheelTireHub.ca.
Damaged or Missing Items
If you receive damaged items or your order is incomplete:
- Inspect all packages upon delivery and note any visible damage with the carrier driver
- Contact us within 48 hours of delivery at support@wheeltirehub.ca with photos of the damage and your WTH order number
- We will arrange a replacement or refund as quickly as possible
Contact Us
For shipping questions, contact us at:
Email: support@wheeltirehub.ca
Estimated delivery times
Shipped from our Québec warehouse or directly from a supplier depot via FedEx Ground and GLS. An order placed before 12:00 PM ET on a business day is processed the same day; dispatch then depends on the warehouse your items ship from (the same day, the next business day, or up to 10 to 15 business days — the lead time is shown on each product page). The times below are transit times after dispatch. The exact estimate for your address is shown at checkout and on every product page (real FedEx + GLS transit).
| Region | Provinces | Business days |
|---|---|---|
| Québec & Eastern Ontario | QC, ON | 1–2 |
| Ontario (rest) | ON | 1–3 |
| Maritimes | NB, NS, PE | 2–4 |
| Newfoundland | NL | 3–6 |
| Prairies | MB, SK | 3–5 |
| Alberta | AB | 4–6 |
| British Columbia | BC | 4–6 |
We do not ship to Yukon (YT), Northwest Territories (NT) or Nunavut (NU).
Returns & damage
Damaged in transit? Note it on delivery and send us photos within 48 hours — we file the carrier claim. For returns and the RMA process, see our return policy.