Frequently Asked Questions

Apply at our garage account page — ideally with your business registration number (GST/NEQ): it's optional, but it speeds up verification. We approve applications within 1 business day; once approved, you'll receive an email with access instructions. No fees, no minimum order, no contract.

No minimum. Order 1 tire or 100 — price per unit is the same.

Yes. Shopify B2B Companies supports multiple locations under one parent company. After approval, email support@wheeltirehub.ca with the list of locations to add.

No. All orders are paid immediately by credit card at checkout. We do not extend credit.

Email support@wheeltirehub.ca with the SKU list, quantities and ship-to. We confirm availability, ETA and packaging within one business day.

Enter Year → Make → Model → Body → Option. We use FitmentAtlas data to return only tires that fit. VIN paste also works — paste the 17-character VIN and we auto-fill the vehicle.

Verify against the tire sidewall and cross-check with the OEM size on the door-jamb sticker. Report any discrepancy to support@wheeltirehub.ca with the VIN and the product SKU so we can correct the dataset.

Yes. OEM markings appear on the product card and PDP via a colour-coded homologation badge (Mercedes MO, Porsche N, Audi AO, BMW ★, Tesla T0, Run-Flat ZP, etc.). Use the brand-specific collection filters to narrow results.

Yes. When the vehicle's OEM spec calls for different front and rear sizes, the fitment search returns both sizes. Order the correct quantity of each — the cart and invoice track them separately.

Yes. All pricing, shipping and taxes are in Canadian dollars.

Yes. Every approved garage sees the same published price. No tiers, no volume discounts, no negotiation — the listed price is the price.

All major credit cards (Visa, Mastercard, Amex). No cheques, no EFT, no net terms.

Yes — at checkout. If a line goes out of stock before fulfillment, we refund immediately to the original card.

A provincial per-tire fee set by each province's recycling program. Added at checkout based on the shipping address, between $3.00 and $6.50 per tire. Passed through to the province in full — not revenue for WTH. No EHF charged in ON, NT, YT or NU.

Yes. If your garage is registered with the provincial tire recycling program (RECYC-QUÉBEC, ARMA in Alberta, TSBC in British Columbia, TSS in Saskatchewan, TSM in Manitoba, MMSB in Newfoundland) and collects the environmental fees directly from your customers to remit them yourself to the provincial authority, you can be exempted from the EHF that WheelTireHub would otherwise charge you.

How to request: reach out via the Contact form with your registration certificate or registration number (QST number for Quebec, ARMA number for Alberta, etc.) and the province concerned. We validate each request manually within one business day. Once approved, the exemption applies automatically to every future order shipped to that province — no code to enter, no refund to claim.

The exemption follows the shipping province, not your headquarters address. If you're registered in multiple provinces, provide the number for each one. The following provinces accept this exemption: QC, AB, BC, SK, MB, NL. Prince Edward Island uses a different tax model and is handled case-by-case.

FedEx Ground and GLS Canada. Both rates show at checkout in real time — pick the carrier you prefer.

We ship on business days only (Monday to Friday, excluding statutory holidays). Any order placed before 12:00 PM ET (noon) on a business day ships same-day. Any order placed after 12:00 PM ET or outside a business day ships on the next business day.

No. We serve provinces south of 60° only. If you have a special request, email support@wheeltirehub.ca.

Real transit times per carrier are shown at checkout in real time based on the destination postal code, calculated directly from FedEx and GLS APIs. We do not guarantee a fixed transit window — delivery time varies by region, season, and carrier volume.

Yes. Enter the end customer's address as the shipping destination at checkout — we ship straight to the driver.

Yes — no customer-facing branding on the outer packaging. Safe to drop-ship to the end customer.

We drop-ship from our Sherbrooke warehouse or from supplier depots across Canada. A multi-SKU order can split across depots; each parcel has its own tracking number.

Contact support@wheeltirehub.ca within 48 hours of receipt with photos of the damage and the WTH invoice number. Full refund or free replacement. See the Return Policy for details.

Mounted tires are not returnable for refund. Manufacturer defects discovered after mounting go through the WTH warranty process — see our Manufacturer Warranties page.

Inspect the product, note the DOT code or serial number when applicable, take clear photos, and pull the WTH invoice from your Purchase History. Then open the request with WTH, not directly with the manufacturer. We validate the file, forward it to the manufacturer, and send you the final decision. Brand-by-brand terms are on the Manufacturer Warranties page.

Do not mount it. Email support@wheeltirehub.ca with the WTH invoice number, the SKU you ordered, and a photo of the sidewall of the tire received. We arrange the swap and cover return shipping at no cost.

In your Purchase History. Every order has a full itemized PDF invoice you can download or reprint.

Yes. Enter it in the PO number field at checkout. It appears on the invoice, in order confirmation emails, and in Purchase History filters.

Refunds are issued directly to the credit card used for the original order. The refund transaction carries the original order reference for bookkeeping.

Yes. GST, QST and HST are itemized line by line on every invoice, calculated by shipping province. The EHF is shown as its own line labelled by province (e.g. “Environmental Handling Fee (QC)”).