Return Policy
Last updated : April 2026
Return Window
We accept returns within 30 days of delivery, subject to the conditions below.
Eligible for Return
- Unused tires in original condition — no signs of mounting, inflation, or road use
- Wheels in original packaging — no signs of mounting or damage
- Accessories in unopened original packaging
Not Eligible for Return
- Tires that have been mounted, inflated, or driven on
- Wheels that have been mounted on a vehicle or show signs of use
- Products damaged due to improper storage or handling by the customer
- Special order or clearance items (marked non-returnable at the time of purchase)
How to Initiate a Return
- Contact us at support@wheeltirehub.ca with your WTH order number and the reason for the return
- Receive a Return Authorization (RA) number — do not ship items back without an RA number; unauthorized returns may be refused
- Package items securely in the original packaging when possible
- Ship items back using the shipping method provided or approved by our team
Return Shipping Costs
- Defective, incorrect, or damaged items (our error): Return shipping is covered by WheelTireHub at no cost to you
- Change of mind or wrong size ordered by the customer: Return shipping is the customer's responsibility. We may provide a prepaid label and deduct the cost from the refund
Restocking Fee
A 15% restocking fee applies to returns that fall under "change of mind" or customer-ordered wrong size/spec. The fee covers reverse logistics, inspection, and repackaging.
No restocking fee applies to defective, incorrect, or damaged items (our error).
Refund Process
- Refunds are processed within 5 to 7 business days after we receive and inspect the returned items
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable unless the return is caused by our error
- You will receive an email confirmation once the refund has been processed
Environmental Handling Fees (EHF)
Provincial environmental handling fees (EHF) charged at checkout are fully refunded on eligible returns. EHF is a provincial levy — not WTH revenue — and is reversed when the tire is returned to inventory.
Defective Products
If you receive a defective product:
- Contact us within 48 hours of delivery with photos and a description of the defect
- We will arrange return shipping at no cost and issue a replacement or full refund
- For warranty-related defects discovered after mounting, see our Manufacturer Warranties page — warranty claims go through the tire manufacturer's process
Exchanges
We handle exchanges case-by-case. Contact support@wheeltirehub.ca with your RA number and the replacement SKU — we will confirm the process and timing. In most cases we process a refund for the returned item and you place a new order for the replacement in parallel, so you are not waiting for the refund before receiving the correct item.
Contact Us
For return questions, contact us at:
Email: support@wheeltirehub.ca
Returns & RMA process
Eligibility
Unmounted, unused tires and wheels in original condition, within 30 days of delivery. Mounted, installed or used products can't be returned — the manufacturer warranty applies instead.
How to start a return
Contact us with your order number and the reason. We issue an RMA number within 1 business day. Don't ship anything back without an RMA — unauthorized returns may be refused.
Who pays return shipping
| Situation | Return shipping | Outcome |
|---|---|---|
| Defective, damaged in transit, or wrong item shipped | WTH pays | Full refund or replacement |
| Change of mind / wrong size ordered | Customer pays | Refund less a 15% restocking fee |
Refunds
Processed to your original payment method within 5 business days of receiving and inspecting the return. The restocking fee never applies to defective, damaged, or mis-shipped items.
Warranty claims
Treadwear or a defect appearing after use is handled through the manufacturer warranty (see Manufacturer Warranties) — separate from a return. The request must still be opened with WTH: we validate the file, forward it to the manufacturer, and communicate the final decision. Do not submit the claim directly to the manufacturer unless our team asks you to.